Last Updated: June 28, 2025
1. Introduction
Welcome to NAC Travel International Pty Ltd ("NAC Travel", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our websites, including holiday.nac-travel.org, and by extension, services offered through affiliated sites such as visas.nac-travel.org, savisas.nac-travel.org, and study.nac-travel.org, along with any other services or platforms offered by us (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.
2. Definitions
- "Service(s)" refers to any and all services provided by NAC Travel, including but not limited to visa processing assistance, study abroad consultancy, holiday package curation and booking, travel planning, and any other offerings available through our websites or direct consultation.
- "User," "You," "Your" refers to any individual, group, or entity who accesses or uses our Services.
- "Third-Party Services" refers to services provided by external entities (e.g., airlines, hotels, consulates, educational institutions, tour operators, payment gateways like PayFast) that are utilized in conjunction with or as part of NAC Travel's Services.
- "Website(s)" refers to holiday.nac-travel.org and other affiliated websites operated by NAC Travel International Pty Ltd.
3. Acceptance of Terms
By accessing, Browse, or using any of our Services, including making payments for an invoice or submitting inquiries, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and all applicable policies referenced herein. If you do not agree with any part of these Terms, you must immediately cease using our Services. Your continued use of the Services constitutes your acceptance of these Terms and any subsequent modifications.
4. Use of Services
- Our Services are intended for individuals who are at least 18 years of age or who have obtained parental or guardian consent to use the Services if under 18, and who possess the legal capacity to enter into binding contracts.
- You commit to providing information that is accurate, current, and complete when requested and to update such information as necessary to maintain its accuracy.
- You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Services.
5. Service Descriptions
NAC Travel offers a diverse portfolio of travel and educational services, including but not limited to:
- Holiday Packages: Curated and customizable vacation packages to various domestic and international destinations, potentially including flights, accommodation, tours, and transfers. Details are available on holiday.nac-travel.org.
- Visa Processing: Professional assistance with visa applications for various countries, primarily facilitated through visas.nac-travel.org and savisas.nac-travel.org.
- Study Abroad Programs: Consultancy and support services for students wishing to pursue education in international institutions, available via study.nac-travel.org.
The specific inclusions, exclusions, terms, and conditions applicable to each distinct Service or package will be detailed in the respective service agreements, quotations, package listings, or on the dedicated websites.
6. Fees, Payments, and Financial Conditions
- Service Fees: Fees for services rendered by NAC Travel are applicable as quoted and are generally non-refundable once the service process has commenced, unless otherwise stated in a specific service agreement or refund policy.
- Payment Methods: Payments must be made using the methods specified, which may include Credit/Debit Card (e.g., via PayFast secure gateway), Bank EFT (Electronic Funds Transfer), or NAC Coin digital currency.
- NAC Coin: Utilizing NAC Coin for payment on selected packages may provide access to exclusive discounts or benefits, as detailed on specific offers.
- Pricing Subject to Change: Air ticket prices and other dynamic components of travel packages can change without prior notice until full payment is received and components are confirmed by suppliers. [cite: 9]
- Taxes and Levies: Unless explicitly stated as included, all applicable taxes, government levies, airport charges, and other statutory fees are the responsibility of the payer and may be in addition to the quoted price. [cite: 8]
- Overdue Payments: NAC Travel reserves the right to charge interest on overdue payments at the current prime rate. [cite: 9]
- Proof of Payment: For EFTs, email proof of payment to accounts@nac-travel.org. [cite: 6] Local non-FNB payments may take up to 3 working days to clear. [cite: 7] For immediate processing, the "pay and clear" option is recommended if available with your bank. [cite: 8]
7. Third-Party Services & Suppliers
NAC Travel acts as an intermediary or agent for Third-Party Service providers (e.g., airlines, hotels, tour operators, visa issuing authorities). While we select our partners with care, we are not responsible for the acts, omissions, errors, or defaults of these third parties, nor for any injury, loss, damage, accident, delay, or irregularity which may be occasioned by reason of any defect in any vehicle, or through the acts or defaults of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour/service. All bookings made with such third parties are subject to their respective terms and conditions, which may limit or exclude liability.
8. Cancellations, Changes, and Refunds
- General Policy: Cancellation and refund policies are heavily dependent on the terms and conditions of the Third-Party Suppliers involved in your booking (e.g., airlines, hotels). NAC Travel will adhere to these supplier terms.
- Timing of Cancellation: Generally, the possibility and amount of a refund are greater the earlier a cancellation request is made prior to the commencement of the service or travel date.
- Fees: Additional fees imposed by suppliers or NAC Travel may apply for cancellations or date changes to confirmed bookings. [cite: 10]
- Specific Details: Full details regarding cancellation and refund policies applicable to your specific booking will be provided on your quotation or booking confirmation before you commit.
- Visa Fees: Visa processing fees paid to NAC Travel and consular authorities are typically non-refundable, irrespective of the application outcome. [cite: 11]
- Supplier Cancellations: If a supplier cancels a significant component of your booked service, we will endeavor to offer alternative arrangements, a suitable replacement, or a refund in line with the supplier's policy and availability.
9. User Obligations and Conduct
- You agree to provide accurate, complete, and current information as required for the provision of our Services and to update such information promptly if it changes.
- You are responsible for ensuring that you possess all necessary travel documents, including valid passports, visas, health certificates, and any other required documentation for your destination(s).
- You must maintain the confidentiality of any account credentials.
- You agree to comply with all applicable local, national, and international laws.
10. Privacy Policy
Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy. By using our Services, you consent to the data practices described in our Privacy Policy. We encourage you to review it (typically available on our primary website, www.nac-travel.org/privacy-policy.php, or provided during the booking process).
11. Limitation of Liability
NAC Travel acts only as a consultant and is not responsible for issuing tickets or the direct provision of services by third-party suppliers. [cite: 11] To the fullest extent permitted by applicable law, NAC Travel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services. Our liability for any direct damages shall be limited to the amount of fees paid by you to NAC Travel for the specific Service giving rise to the claim.
12. Indemnification
You agree to indemnify and hold NAC Travel, its affiliates, and its respective officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your use of our services or any breach of these Terms.
13. Intellectual Property Rights
All content, trademarks, logos, and intellectual property related to NAC Travel and its services are the exclusive property of NAC Travel or its licensors. You may not use, reproduce, or distribute any such content without our prior written permission.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
15. Modification of Terms
NAC Travel reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our websites. Your continued use of our services after any changes have been made constitutes your acceptance of the revised Terms.
16. Termination
- NAC Travel may terminate your access to our services at any time for any reason, including if you violate these Terms.
- Upon termination, your right to use the Services will cease immediately.
17. Dispute Resolution
Any disputes arising out of or in connection with these Terms shall be resolved through negotiation, mediation, or arbitration, as agreed upon by the parties. If such efforts fail, the dispute shall be resolved in the courts of South Africa.
18. Agreement to Specific Service Policies
By utilizing any of our specific services or by making a payment based on an invoice from us, you acknowledge and agree that you are also bound by any additional terms, conditions, and policies that are specific to those services or referenced in such invoices or on our websites. [cite: 13] These may include, but are not limited to:
It is your responsibility to review all applicable terms. If there is any conflict between these general Terms of Service and the terms specific to a particular service, the terms specific to that service will take precedence for that service only.
19. Miscellaneous Provisions
- Entire Agreement: These Terms, together with our Privacy Policy and any other specific service agreements or policies explicitly incorporated by reference (as mentioned in Section 18), constitute the entire agreement between you and NAC Travel International regarding your use of our Services, superseding any prior agreements or understandings, whether written or oral.
- Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if not possible, shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
- No Waiver: No waiver by NAC Travel of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of NAC Travel to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
- Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. NAC Travel may assign its rights and obligations under these Terms without restriction.
- Headings: The section headings used in these Terms are for convenience only and will not be given any legal import.
If you have any questions or concerns about these Terms of Service, please contact us at info@nac-travel.org or via the contact details provided on our website.